Question 1

Are the crochet pieces handmade?

Accepted Answer

Yes! All crochet items in the store are handmade with care and attention to every detail.

Question 2

Can I place a custom order?

Accepted Answer

Yes. We accept custom orders based on colors, sizes, and models. To do so, please contact us via WhatsApp or email.

Question 3

How long will it take for my order to be ready?

Accepted Answer

As they are made to order, items may take between 5 and 20 business days to produce, depending on the model. The shipping period begins after this period.

Question 4

Do you deliver throughout Switzerland?

Accepted Answer

Yes! We ship throughout Switzerland via Swiss Post.

Question 5

What is the shipping cost?

Accepted Answer

The amount is calculated automatically at the time of purchase. Orders over CHF 100 are shipped free of charge.

Question 6

Can I exchange or return an item?

Accepted Answer

As these are handmade items made to order, exchanges and returns are evaluated on a case-by-case basis. If you have a problem with the product, please contact us within 7 days of receipt.

Question 7

What payment methods are accepted?

Accepted Answer

We accept credit cards, TWINT, and bank transfers.

Question 8

How do I add a new question and answer?

Accepted Answer

To add a new FAQ, follow these steps:
1. Manage your FAQs in the control panel or Editor
2. Add a new question and answer
3. Assign your FAQ to a category
4. Save and publish

You can edit your FAQs whenever you want.

Question 9

Question 10

How do I edit or remove the “Frequently Asked Questions” heading?

Accepted Answer

You can edit it in the “Settings” tab of the FAQ in the Editor.
To edit or remove the title of your mobile app, go to the “Website and app” tab in the Owner app.